14-Day Returns Policy
At Lumi, your satisfaction and safety are our top priorities. If for any reason you are not 100% happy with your purchase, you have the right to return your order within 14 days of delivery.
Conditions for Returns
For hygiene, health, and safety reasons, we can only accept returns for products that are unopened, unused, and in their original, sealed packaging. We unfortunately cannot accept returns for any product where the seal has been broken after delivery.
How to Initiate a Return
To request a return, please follow these simple steps:
- Contact our customer service team at info@try-lumi.com within 14 days of receiving your order. Please include your order number and the reason for the return.
- Our team will send you a return form and further instructions on how to send the package back to us.
- Please pack the product carefully in its original box to prevent damage. The customer is responsible for the return shipping costs.
Refund Process
Once we have received and inspected the returned product, we will send you a confirmation. The full purchase amount will then be refunded within 14 days via your original payment method.